Contact
Talk to a person who built the product.
Email is the fastest route; we read every message. If you already have an account, the in-app billing and connection pages solve most questions instantly.
Sales and general questions
Plans, agency setups, custom limits or a walkthrough of the product.
hello@pixlbridge.comSupport
Something not working in your workspace? Include your workspace name and, if relevant, the link code or store domain.
support@pixlbridge.comPrivacy requests
Data access, correction or deletion requests, and questions about the privacy policy or DPA.
privacy@pixlbridge.comSecurity
Report a vulnerability. We acknowledge reports within two business days and do not pursue researchers acting in good faith.
security@pixlbridge.com
Before you write: quick answers
- Amazon connection shows "no attribution advertisers". Your Amazon Ads account is not enrolled in Amazon Attribution yet. Enrol in the Amazon Ads console (free), then reconnect. See the setup guide.
- Purchases not showing in Events Manager yet. Amazon reports with a delay of one to two days. Send a test event from the Meta connection page to confirm the pipe works meanwhile.
- Plan, invoices, cancellation. The billing page in the app opens the Stripe customer portal. Plan limits are listed here.
- Legal documents. Privacy policy, terms and DPA.